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Linux Foundation Single Sign On (SSO) FAQ

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Overview of Single Sign On

To read the Single Sign On docs, go here: https://docs.linuxfoundation.org/lfx/sso

Why are we providing this service?

This service helps to secure your access to the service, whether it is registering for an event, posting to a mailing group, or accessing a community meeting or webinar. Many of the identity providers, for example, have two-factor authentication and are based on services you trust and are familiar with.

In addition to increasing security, it’s also increasing convenience. Since you are already using the identity provider for your common workflows, you have one less password to juggle, and can often sign in more quickly depending on the browser or client you are using.

How do I see emails associated with my SSO?

You can go to https://myprofile.lfx.linuxfoundation.org/

When you go to that page, you will be able to do the following:

  • See which email addresses are associated with your SSO

  • See the username for your SSO account

  • See which Identity Providers (IdPs) you have enabled

How can I change my login email?

You will first need to add the new email as an alternate email, verify it, and then change it to your primary login email. Go to https://myprofile.lfx.linuxfoundation.org/ 

  • On the left navigation, select "Edit Profile" and then "Registered Emails"
  • Use the "+Add More" button in the Alternate email section to add the new email and press "Save".
  • A verification email will be sent to the newly added address.
  • After verifying the new email, navigate back to the "Registered Emails" section and the new email will be marked as verified with a green check mark.
  • User the dropdown under the "Primary Email" section to select the newly verified email.
  • You will be logged out and you will use the new email to log back in.

How can I change my username?

A username cannot currently be changed. You will have to create a new account. In order to do so, remove any email or social media/identity providers (eg Google, GitHub) before trying to create a new account with them. You can only use an email or social media account on one SSO login at a time.

Can you delete my SSO account?

We cannot currently delete accounts, only disable them. You should remove any email or social media account you would like to reuse on another account before requesting your account disabled.

I can’t add a social media account (Github, Google, Facebook, OpenStack) to my SSO.

You can only use an email or social media account on one SSO at a time. If you have an existing SSO account, you may need to first remove those other identity providers (IdP) from that existing SSO account if you want to create a new one. 

You could also have an issue with your browser cache and cookies.  To clear them use the following link: https://identity.linuxfoundation.org/user/clear-provider-data and try again.

I can't remove my social media account from my SSO Account.

You likely created your SSO through that social media account. You’ll need to add another additional social media account to your SSO before you can try to remove the original one.

My SSO asks me to create a new password at every login.

You might be trying to login with your email address instead of your username. When you go through the reset password procedure at https://identity.linuxfoundation.org/user/password, an email is sent to you with a link to reset your password. That email should be addressed to your username, so whatever is listed at the top of the email message would be your username. Please try logging in with your username instead and see if that clears up the issues you're experiencing.

How can I change which SSO I am logged into?

"I am logged into an application as one SSO username, but I want to be logged into a different SSO username. However, when I log out and back in, it logs me in as the same user without giving me a sign-in prompt."

This is because you still have a global single-sign-on (SSO) session. To completely log out of your SSO, browse to https://logout.linuxfoundation.org/ After that, you should see a full log-in prompt again which will allow you to log in with a different username or linked social identity.

**Please also note that using the above logout link will not destroy sessions in other web applications you may have previously logged into with your last SSO session - so you may be logged into different SSO on different sites.

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