Atlassian Cloud Migration FAQ - Internal

This FAQ will cover the internal Staff and Contractor Atlassian environments at jira.linuxfoundation.org and confluence.linuxfoundation.org.

For information about the LF Project migration effort, please see Atlassian Cloud Migration FAQ - Projects

What is the reason for the move?
- The LF IT team will be migrating our Atlassian Jira & Confluence environments to Atlassian Cloud - shifting away from Data Center; and into a more robust environment for our users and projects.
- The LF IT team will only be migrating Jira Software Projects, and will not be migrating any Confluence spaces that are a public, linked Knowledge Base for a JSM project.

Will the JSM/JSD/Support portal be included in this migration?

No, our support portal will not be migrating to the cloud. You will continue to still use the current platform (https://support.linuxfoundation.org, https://support.lfx.dev and https://staff.linuxfoundation.org) for opening and actioning requests.

List of JSM Support portals and Knowledge bases not moving to cloud:

JSM Project	Associated Confluence KB
Membership and Sales Ops Desk	Membership Ops
Contractor Requests	HR Finance Ops
Events Support	Events Support
HR Support	HR Support
IT for LF Personnel	LF IT Support
IT Project Support	IT Ops and Rel Eng
Member Support	Member Support
Privacy Support	Privacy Support
Product Support	LF Product
Project Privacy Services Support	Project Privacy Services
Reporting Requests	None Linked
Training & Certification Customer Support	Training & Certification Customer Support
Training and Certification Support	None linked

Where can I find Atlassian Guide information?
- For getting started with Atlassian please refer to https://support.atlassian.com/jira-software-cloud/docs/get-started-with-jira-software-cloud/
Who do I contact if I have further questions, comments or concerns?
- For all questions, comments, concerns please direct to them the #it-support channel or https://jira.linuxfoundation.org/plugins/servlet/desk/portal/3/create/685.
Can I login to the Cloud site using my LFID account?
- No, Atlassian accounts are separated from your SSO account.
How would I login?
- The users can login at atlassian.com choosing Google. You must your use linuxfoundation.org or contractor.linuxfoundation.org email address.
What can I do if I can't login to the Cloud?
- You will have automatic access using your linuxfoundation.org or contractor.linuxfoundation.org email.
- Create ticket at https://jira.linuxfoundation.org/plugins/servlet/desk/portal/3/create/685 if you have any login issues to the Cloud.
How can I link a JSD Jira Ticket to a Cloud ticket?
- Select link issue.
- Select Jira Foundation Jira.
- Search for the Ticket number.
How can I fix a Jira macro in Confluence?
- If you see the following error:
- Proceed with these steps:
  1. Edit the page.
  2. Edit the macro.
  3. Choose Linux Foundation JIRA server.
  4. Select Allow when asked for the authentication:
  5. Select Preview.
  6. Select Insert.
  7. Publish the page.
What would change in this migration?
- More robust security measures.
- Continuous performance improvements and site reliability.
- Better collaboration amongst projects, team members and departments.
What would be the new URL?
- The Jira Link: https://linuxfoundation.atlassian.net/jira
- The Confluence/Wiki Link: https://linuxfoundation.atlassian.net/wiki.
Can my current Jira or Confluence apps be used in the Cloud?
- Not all apps are compatible with the Cloud. We will identify the apps that are compatible and request them. Unavailable apps will require other available options in the cloud.
How will the Cloud permissions work?
- We migrated the same permission structure from jira.linuxfoundation.org and confluence.linuxfoundation.org to the cloud site linuxfoundation.atlassian.net.