Training & Certification Customer Support

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After clicking on Enroll Today for a free e-learning course, I got a blank / white page
Are exam questions of equal value?
Are there Pre-Reqs for the Exams or Certifications?
Can I pay with paypal or bitcoin or other cryptocurrency?
Can I use an external monitor for an exam?
Can I use my notes for an exam?
Couldn't use or see search bar in the Firefox browser provided within the Remote Desktop
Do I get new versions of an e-learning course, even though I purchased a while ago?
Do you offer installment or payment plans?
Do you offer region-specific pricing?
Do you offer scholarships or free training/exams?
Exam History is not showing my score
Exam Rescoring Requests
How are exams graded or scored? Is partial credit possible?
How do I access the exam simulator (Practice Exams)?
How do I cancel a THRIVE-ONE subscription?
How do I claim my free retake?
How do I make sure my name is correct for the exam?
How do I renew a certification?
How do I reschedule or cancel an exam reservation?
How do I schedule an exam I just purchased?
How do I update the credit card for my THRIVE-ONE subscription?
How-to articles
How was the passing score determined?
I am getting a 401 / 404 when trying to access solutions or tarballs or course resources.
I am getting a payment error when attempting to purchase.
I can't change the Country or Address details shown for my account on PSI's site
I can't login to the course resources or VMs
I can't pick a date that is more than 3 months out even though my exam's expiration date is further out than that
I can't see the Schedule option in the training portal? How do I schedule the exam?
I completed an e-learning course, but now I can't access it
I found a typo/errata in an e-learning course
I have a question about the Kubestronaut program
I'm having issues with the course-player and can't view or navigate correctly
I'm trying to cancel / reschedule my exam reservation that starts in less than 24 hours
I need access to the LFS263 / LFS264 labs
I need a document named "Receipt" for my purchase
I need a receipt for my completed purchase
I need help for an issue or error with PSI's Remote Testing Tutorial
I need invoice not receipt for my completed purchase
I need to add company name / VAT / address / etc. to my receipt
Is my order eligible for refund?
Is there any discount or promotion for training or exams?
Is there a wait period to sit my free retake for an exam?
Is there a way to extend the deadline/expiration of my exam?
I was not able to see the weight for each question during the exam
Lab or Course Content Questions or Issues
My grade was a Pass, but how / where do I find my score?
My ID does not have my name in Latin characters; will I be able to test?
My Progress isn't tracking correctly in the e-learning course... I can't get to 100%
PSI's Online Proctoring Compatibility Check is detecting a different version of OS than is installed on my machine
Purchase History is empty
Test Accommodation for an exam
The "take exam" link in the portal is not available... How do I start my exam reservation?
What are the system requirements for the exam?
What form of ID will I need to provide for the exam?
What is the deadline/expiration for my retake?
What is the deadline to schedule and to take the exam? Will I be able to schedule my own exam date?
What is the resource policy for the exam?
What score is needed to pass the exam?
When do I get my retake?
When I click Start/Resume in the training portal, the Exam Checklist page does not load and just keeps spinning
Where do I upload or provide my ID for the exam?
Where is my badge for my achieved certification?
Where (or at which testing center) can I take an exam?
Why can't I find the certificate for a certification achieved some years ago?
Why does the amount of the refund for my canceled purchase not match the amount originally charged?
Will I receive a certificate or document indicating I completed an e-learning course?
Will I receive a digital badge for completion of an e-learning course?
Issues or questions with the SMS text enrollment option provided by PSI
Is Dark Mode available in the course player for an e-learning course?
Will there be a Cyber Monday promotion?

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How-to articles

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Owned by Janet Sun

Last updated: Nov 06, 2023Version comment

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