Training & Certification Customer Support

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After clicking on Enroll Today for a free e-learning course, I got a blank / white page
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Are exam questions of equal value?
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Are there Pre-Reqs for the Exams or Certifications?
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Can I pay with paypal or bitcoin or other cryptocurrency?
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Can I use an external monitor for an exam?
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Can I use my notes for an exam?
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Couldn't use or see search bar in the Firefox browser provided within the Remote Desktop
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Do I get new versions of an e-learning course, even though I purchased a while ago?
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Do you offer installment or payment plans?
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Do you offer region-specific pricing?
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Do you offer scholarships or free training/exams?
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Exam History is not showing my score
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Exam Rescoring Requests
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How are exams graded or scored? Is partial credit possible?
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How do I access the exam simulator for exams?
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How do I cancel a THRIVE-ONE subscription?
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How do I claim my free retake?
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How do I make sure my name is correct for the exam?
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How do I renew a certification?
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How do I reschedule or cancel an exam reservation?
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How do I schedule an exam I just purchased?
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How do I update the credit card for my THRIVE-ONE subscription?
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How-to articles
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How was the passing score determined?
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I am getting a payment error when attempting to purchase.
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I can't change the Country or Address details shown for my account on PSI's site
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I can't login to the course resources or VMs
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I can't pick a date that is more than 3 months out even though my exam's expiration date is further out than that
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I can't see the Schedule option in the training portal? How do I schedule the exam?
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I completed an e-learning course, but now I can't access it
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I found a typo/errata in an e-learning course
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I have a question about the Kubestronaut program
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I'm having issues with the course-player and can't view or navigate correctly
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I'm trying to cancel / reschedule my exam reservation that starts in less than 24 hours
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I need access to the LFS263 / LFS264 labs
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I need a document named "Receipt" for my purchase
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I need a receipt for my completed purchase
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I need help for an issue or error with PSI's Remote Testing Tutorial
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I need invoice not receipt for my completed purchase
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I need to add company name / VAT / address / etc. to my receipt
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Is my order eligible for refund?
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Is there any discount or promotion for training or exams?
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Is there a wait period to sit my free retake for an exam?
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Is there a way to extend the deadline/expiration of my exam?
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I was not able to see the weight for each question during the exam
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Lab or Course Content Questions or Issues
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My grade was a Pass, but how / where do I find my score?
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My ID does not have my name in Latin characters; will I be able to test?
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My Progress isn't tracking correctly in the e-learning course... I can't get to 100%
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PSI's Online Proctoring Compatibility Check is detecting a different version of OS than is installed on my machine
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Purchase History is empty
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Test Accommodation for an exam
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The "take exam" link in the portal is not available... How do I start my exam reservation?
What are the system requirements for the exam?
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What form of ID will I need to provide for the exam?
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What is the deadline/expiration for my retake?
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What is the deadline to schedule and to take the exam? Will I be able to schedule my own exam date?
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What is the resource policy for the exam?
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What score is needed to pass the exam?
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When do I get my retake?
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When I click Start/Resume in the training portal, the Exam Checklist page does not load and just keeps spinning
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Where do I upload or provide my ID for the exam?
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Where is my badge for my achieved certification?
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Where (or at which testing center) can I take an exam?
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Why can't I find the certificate for a certification achieved some years ago?
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Why does the amount of the refund for my canceled purchase not match the amount originally charged?
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Will I receive a certificate or document indicating I completed an e-learning course?
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Will I receive a digital badge for completion of an e-learning course?
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Issues or questions with the SMS text enrollment option provided by PSI
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Is Dark Mode available in the course player for an e-learning course?
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Will there be a Cyber Monday promotion?

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Training & Certification Customer Support

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How-to articles

How-to articles

Owned by Janet Sun

Last updated: Nov 06, 2023Version comment

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How-to article

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