A free For applicable exams order with eligibility for a retake, the retake can only be issued if/when the first attempt has been graded as a No Pass.
Exams are graded about 36 24 hours from the time an exam is completed, and when the grading is complete, a score report will be emailed to you.
If the score is below passing, you will be allowed to claim a free retake from the portal.