You can access your LF training and certification at httphttps://trainingportal.linuxfoundation.org/
If you have a question about your training or certification order or access, please use their dedicated help portal at httphttps://trainingsupport.linuxfoundation.org/
FAQ
How do I change my name in my profile?
You can change your name in your Individual Dashboard and "Edit My Information".
If you are looking to confirm or to make a change to the name that will be used for the exam, please login to the portal (trainingportal.linuxfoundation.org) and click the Start/Resume button for your certification. This will open a page with your Exam Checklist. Please use the Verify Name step in that checklist to confirm or make changes to the name listed for your exam. You'll want to make sure it matches the name on your government photo ID.
Please also note that if you make a change to your name in the Verify Name field, the change submission will be logged right away on the back-end, but the Exam Checklist interface takes up to 15 minutes to show the recorded change.
The "Verify Name" item in the Exam Checklist must be completed before a candidate can schedule and take the exam. During the check-in process for the exam, the proctor will ask you to present your gov't photo ID to them via the webcam so that they may confirm your identity against the name on your Exam Checklist. Your name will need to match what's listed on the ID that you present. Please see Will my ID be acceptable for the exam? for more information on the requirements for ID.
If you have done this and still need assistance with changing your name for your exam or certification, please open a ticket with our training team.
Where is my badge?
Within 2 days of your Pass score report being sent, you will receive a separate email with instructions on how to claim your digital badge at our partner Acclaim’s website.
If it has been more than 2 days since you received your Pass notification and you still have not received the email from Acclaim, please be sure to check your spam folder and then contact our training team.
I need to change/remove my credit card from my profile.
Please open a ticket with our training support team.
I need an invoice or receipt for my purchase.
An invoice is a request for payment, whereas a receipt is a document provided post-purchase that confirms payment has been made. The details of your purchase can be found in the Training Portal.
When you complete an online purchase with credit card through our website, then a receipt will be made available to you that indicates the payment that was made for the product purchased. An invoice is NOT applicable in a situation where the payment has already been completed.
If you need further assistance, please open a ticket with our training support team.